Frequently Asked Questions
Everything you need to know about RIP-IT sports gear, shipping, and returns.
How do I determine the correct size for my protective gear?
We provide detailed sizing charts on every product page. To ensure the best fit for helmets and guards, we recommend measuring according to the specific instructions provided in our 'Size Guide' link located near the product description.
What is the 'Love It or Return It' policy?
We stand by the quality of our equipment. If you are not 100% satisfied with your purchase, you can return your items within 30 days of delivery for a full refund, provided they are in original condition with tags attached.
How long does shipping take for team orders?
Standard shipping typically takes 3-5 business days. For large team orders or customized gear, processing may take an additional 2-3 days before the order is dispatched via UPS or FedEx.
Does RIP-IT offer a warranty on softball and baseball equipment?
Yes, all RIP-IT products come with a 400-day limited warranty against manufacturing defects. This covers structural failures but does not include normal wear and tear from regular gameplay.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress directly from the carrier's website.